Last Updated: May 8, 2026

Welcome to SHIDULL (“Platform”, “Website”, “App”, “we”, “our”, or “us”).

SHIDULL respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you use our website, mobile application, and related services.

By accessing or using SHIDULL, you agree to the practices described in this Privacy Policy.


1. Information We Collect

We may collect the following categories of information:

A. Personal Information

When users create accounts, post listings, subscribe, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Profile details
  • Location information
  • Payment-related information (processed through secure third-party gateways)
B. Listing and User Content

When using the Platform, users may upload:

  • Pet images
  • Listing descriptions
  • Pricing details
  • Messages or communications
  • Reviews or comments
C. Automatically Collected Information

We may automatically collect certain technical information including:

  • IP address
  • Device information
  • Browser type
  • Operating system
  • Cookies and tracking technologies
  • Usage analytics
  • Log data

2. How We Use Your Information

We use collected information to:

  • Create and manage user accounts
  • Provide and improve Platform services
  • Enable pet listings and user interactions
  • Process subscriptions and payments
  • Respond to inquiries and support requests
  • Detect fraud, abuse, or illegal activities
  • Monitor platform performance and analytics
  • Send important notifications and updates
  • Ensure safety and security of the Platform

3. Cookies and Tracking Technologies

SHIDULL uses cookies and similar technologies to:

  • Improve user experience
  • Remember user preferences
  • Analyze website traffic
  • Maintain login sessions
  • Measure platform performance

Users may disable cookies through browser settings; however, certain features may not function properly.


4. Sharing of Information

We do not sell users’ personal information.

We may share information with:

  • Payment gateway providers
  • Analytics and hosting service providers
  • Legal authorities when required by law
  • Service providers assisting in platform operations

We may disclose information if necessary to:

  • Comply with legal obligations
  • Enforce our Terms and Conditions
  • Protect user safety
  • Prevent fraud or illegal activities

5. User-Generated Content

Information posted publicly on the Platform, including pet listings, profile details, and images, may be visible to other users.

Users are responsible for the information they voluntarily share.


6. Data Security

We implement reasonable security measures to protect user information against:

  • Unauthorized access
  • Data misuse
  • Alteration
  • Disclosure
  • Destruction

However, no online platform can guarantee complete security, and users share information at their own risk.


7. User Responsibilities

Users agree:

  • To provide accurate information
  • Not to misuse other users’ information
  • Not to engage in hacking, spamming, or fraudulent activities
  • Not to upload illegal or prohibited content

Users violating these conditions may have their accounts suspended or permanently banned.


8. Children’s Privacy

SHIDULL is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors. If such information is discovered, we reserve the right to remove it immediately.


9. Third-Party Services and Links

The Platform may contain links or integrations with third-party services including payment gateways and analytics providers.

SHIDULL is not responsible for the privacy practices or content of third-party services.

Users are encouraged to review third-party privacy policies separately.


10. Data Retention

We may retain user information for as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements
  • Prevent fraud and abuse

We reserve the right to retain certain records where legally required.


11. Account Deletion

Users may request account deletion by contacting us.

Upon request, we may remove or anonymize personal information, subject to:

  • Legal obligations
  • Security requirements
  • Fraud prevention needs
  • Ongoing dispute resolution

12. Limitation of Liability

SHIDULL shall not be liable for:

  • Unauthorized access caused by user negligence
  • Third-party cyberattacks
  • Data loss beyond reasonable control
  • Actions of other users

Users are responsible for maintaining the confidentiality of their login credentials.


13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Updated versions will be posted on the Platform with a revised “Last Updated” date.

Continued use of the Platform after changes constitutes acceptance of the updated Policy.


14. Governing Law

This Privacy Policy shall be governed by the laws of India.

Any disputes shall fall under the jurisdiction of the courts located in Tamil Nadu, India.


15. Shipping Policy

Nature of Shipping Services

SHIDULL only provides an online marketplace where users may connect to buy or sell pets.

Shipping, transportation, pickup, and delivery of pets are handled solely between buyers and sellers.

SHIDULL is not responsible for:

  • Transportation arrangements
  • Delivery delays
  • Shipping charges
  • Pet handling during transit
  • Health or safety of pets during transportation
  • Damages or losses occurring during transit

16. Return Policy

Because SHIDULL operates as a customer-to-customer (C2C) platform for pet listings, SHIDULL itself does not directly sell or deliver pets.

No Direct Returns Through SHIDULL

SHIDULL does not accept returns of pets, animals, or any user-listed items because transactions are conducted directly between buyers and sellers.

Buyer and Seller Responsibility

Any return arrangements, replacement agreements, or dispute resolutions must be mutually agreed upon between the buyer and seller.

SHIDULL is not responsible for:

  • Return requests
  • Pet exchanges
  • Post-sale disputes
  • Veterinary expenses
  • Transportation costs
  • User disagreements

17. Contact Us

For questions, complaints, or privacy-related requests:

SHIDULL
Email: [email protected]
Phone: +91 9361018145
Website: www.shidull.in

By accessing or using SHIDULL, you acknowledge that you have read, understood, and agreed to this Privacy Policy.


18. Consent

By accessing or using SHIDULL, you acknowledge that you have read, understood, and agreed to this Privacy Policy.